Ferns N Petals (FNP) is a popular platform for ordering flowers, gifts, and various other celebratory items. Keeping track of your order helps ensure it arrives on time, especially for special occasions. Here’s a detailed guide on how to track your Ferns N Petals order step-by-step.
To track Jockey Order with simple steps then click the “Track” button on our website.
1. Tracking Your Order Through the FNP Website
1.1. Visit the Ferns N Petals Official Website
- Open your web browser and go to the Ferns N Petals website.
- Log in using the email ID and password associated with your account. If you placed your order as a guest, refer to your order confirmation email for tracking details.
1.2. Navigate to the ‘My Orders’ Section
- Once logged in, click on your profile icon or go to the ‘My Account’ section.
- Select ‘My Orders’ from the dropdown or side menu to see your recent purchases.
1.3. Select the Order You Wish to Track
- Locate the specific order and click on it for more details.
- You should see the current status of the order, including whether it is being prepared, dispatched, or delivered.
1.4. View the Tracking Details
- If the order has been shipped, the page will display a tracking ID and a link to the courier’s tracking page for real-time updates.
2. Using the Order Confirmation Email
2.1. Check for the Tracking Link
- After placing an order, you should receive an order confirmation email. This email typically includes your order number and, if dispatched, a tracking link.
- Click on the link to be directed to a page where you can monitor your order’s journey.
2.2. Copy the Tracking Number
- If provided, copy the tracking number and use it to check your order status directly on the courier’s website.
3. Tracking Your Order via the FNP Mobile App
3.1. Open the FNP App
- Log in to your account through the FNP mobile app.
- Navigate to ‘My Orders’ by tapping on your profile icon or account menu.
3.2. Choose Your Order
- Find the specific order you want to track.
- The app provides an easy-to-read order status, with real-time updates if the order is out for delivery.
4. Using Courier Services to Track Your FNP Order
4.1. Visit the Courier Partner’s Website
- If your FNP order was shipped through a courier service, you should receive an email or SMS with the courier’s name and tracking number.
- Go to the courier’s website (e.g., Blue Dart, Delhivery, etc.) and enter the tracking number in the appropriate section.
4.2. Check Your Order Status
- Enter the tracking number to see the current location of your package and its estimated delivery time.
5. Common Order Tracking Statuses
- Order Received: Your order has been successfully placed and confirmed.
- Processing: The item is being prepared by the FNP team.
- Shipped: Your order has been dispatched to the courier service and is en route.
- Out for Delivery: The order is with the delivery partner and will reach you soon.
- Delivered: The package has been delivered to the recipient.
6. Troubleshooting Common Issues with Order Tracking
6.1. No Tracking Information Available
- Tracking updates might take up to 24-48 hours after the order has been shipped. Wait for a while and check again.
- Verify that your order has indeed been shipped by reviewing your order status in the ‘My Orders’ section.
6.2. Incorrect Tracking Number
- Double-check the tracking number provided in your confirmation email or order details.
- If there is an error, contact FNP customer support for clarification.
7. Contacting FNP Customer Support
7.1. Email and Phone Support
- Visit the FNP website’s ‘Contact Us’ page to find the official customer service email and phone number.
- Provide your order ID and a brief description of your issue for a quicker response.
7.2. Live Chat Support
- Use the live chat option on the FNP website or app for immediate assistance.
- Chat with a support representative to resolve any tracking issues or concerns.
7.3. Social Media Assistance
- You can reach out to FNP through their official social media channels for prompt support.
8. Tips for Easy Order Tracking
- Keep Your Order ID Handy: Always save your order confirmation email or take a screenshot of the order details.
- Check Spam/Junk Folders: Ensure important emails from FNP don’t end up in these folders.
- Enable Notifications: Turn on email or SMS notifications for tracking updates.
9. FAQs on Tracking FNP Orders
Q1: How long does FNP take to deliver an order? A: Delivery times can vary based on the type of product and location. Standard delivery is typically within 1-3 business days, while same-day and midnight deliveries are available for select products and locations.
Q2: Can I change the delivery address after placing an order? A: If the order hasn’t been dispatched, you may be able to change the delivery address by contacting FNP customer support.
Q3: What should I do if my order is marked as delivered but I haven’t received it? A: Check with neighbors or security personnel first. If the package is still not found, contact both the courier service and FNP customer support for assistance.
Q4: Can I track an FNP order without logging into my account? A: Yes, you can use the tracking number provided in your confirmation email on the courier’s website for tracking without logging into your FNP account.
Q5: Are there any charges for order tracking? A: No, tracking your order on the FNP platform or through the courier’s website is free.